Oelheld UK Ltd Privacy Policy
We are committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR).
1. Legal Basis for Processing
Our legal basis for processing personal data includes:
• Consent: Where you have given clear consent for us to process your personal data.
• Contract: Processing is necessary for a contract we have with you.
• Legal Obligation: Processing is necessary to comply with the law.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided your rights do not override these interests.
2. Your Rights
You have the following rights under GDPR:
• Right to Access: You can request access to your personal data.
• Right to Rectification: You can request correction of inaccurate data.
• Right to Erasure: You can request deletion of your data.
• Right to Restrict Processing: You can request the restriction of processing your data.
• Right to Data Portability: You can request transfer of your data to another service provider.
• Right to Object: You can object to the processing of your data.
3. Data Retention
We will hold your information for as long as necessary for the relevant activity or as long as set out in any relevant contract you hold with us.
4. What We Do with Your Information
We use the information we collect to:
• Process your orders.
• Fulfil our contractual obligations.
• Get your feedback on our products and services.
• Inform you about changes to our services.
• Send you requested communications or those that might interest you.
• Understand customer purchasing behavior.
• Tailor our communications to your interests through profiling (which may include automated decision-making).
• Process job applications.
We do not sell or rent your information to third parties, nor do we share it for their marketing purposes.
We may share your information with third-party service providers to complete tasks and provide services on our behalf (e.g., processing payments, sending mailings, or processing orders). We only share the necessary information and require these third parties to keep your information secure and not use it for their own marketing.
In some cases, these third parties act as data controllers, and we advise you to read their privacy policies. When they provide us with your information, we process it according to our privacy policy.
We will only release your information to third parties if:
• You request it.
• We are required by law (e.g., court orders, fraud prevention).
• It is part of a business sale, restructuring, or to enforce our terms and protect rights, property, or safety.
When using our secure online shop checkout, your order is processed by a third-party payment processor specializing in secure transactions. Contact us if you have questions about secure transactions.
We conduct marketing to generate interest and raise awareness of our products and services. Our marketing is tailored to be relevant to you and respects your rights.
5. Cookies
Our website uses cookies, which are small files stored on your computer. They help us recognize you when you visit and collect data about your browsing habits. This data helps us improve our website and provide a more personalized experience. For example, cookies can remember your country preference or items in your shopping cart.
You can turn off cookies in your browser settings, but this may reduce website functionality. For more details, see our full Cookie Policy.
6. Links to Other Websites
Our website may link to other websites. This privacy policy only applies to our site, so please read the privacy policies of any other sites you visit. We are not responsible for the privacy practices of other websites, even if you access them through links from our site or they link to us.
7. Transferring Information Outside of Europe
Your information may be transferred to countries outside the EU, for example, if our servers are located there. These countries might not have the same data protection laws as the UK. By providing your data, you agree to this transfer. We will take steps to ensure your privacy rights are protected as per this policy. If you use our services from outside the EU, your information may also be transferred to provide those services.
8. 16 or Under
If you are 16 or under, please get your parent or guardian’s permission before giving us your personal information.
9. How We Store Information
At Oelheld UK Ltd, we take data protection seriously.
• Digital Data: Stored on a secure, password-protected internal server.
• Physical Data: Kept in filing cabinets, with lockable cabinets used when necessary. Our office is secure, with no unattended visitors or subcontractors, and is protected by an alarm system and CCTV after hours
10. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
Please take measures to ensure any username/passwords for our website are kept safe and not shared with others.
11. Updates to This Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy on our website.
Please contact us at sales@oelheld.co.uk, on 01745 814777 or at oelheld UK Ltd, Unit 16, Colomendy Business Park, Denbigh, LL16 5TA if you wish to make a request. You can also complain to the ICO if you are unhappy with how we have used your data: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113.